Calling Adobe to solve a kernel panic is like calling the city roads department to fix a busted headlight on your car.
Yes, there is a problem with your OS, a low level driver, or your hardware as I already explained.Īdobe technical support is not going to be able to help you solve the problems with your system - because the problems are on your system, not in the applications. But the problem still remains, and could be hit through other applications or operations. Turning off GPU usage might avoid the problems by not using the GPU as much. The Apple techs should be passing this to the Apple OS team, and any who blame Photoshop should be reported to their manager for a lack of training. It is just that Photoshop was running when the graphics hardware had a fault. Photoshop was running at the time, but this appears to be some problem in the hardware interface with the graphics card - could be hardware or software.Īgain, this is not caused by Photoshop.
This particular panic appears to occur in the graphics driver code. Kernel panics (and bluescreens on Windows) can only be caused by defects in the OS, bugs in low level drivers, and hardware problems.
Several replies for Chris Cox a few years ago.Ĭhris Cos was a Senior Engineer on the Photoshop team.įrom this post: Re: Is Photoshop CC 14.2.1 causing my kernel panics?įirst thing you need to know: kernel panics cannot be caused by applications, ever.